Managed Care

As a definition, our Managed Care Agreement allows your business to offload IT operations to Technesis, known as a Managed Services Provider. Technesis assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.
Put in simple terms - one of the biggest benefits of our Managed Care Agreement is discovering and fixing problems before they can negatively affect your business.

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations…and you will reap the benefits of preventing fires, rather than fighting them.
You are also able to control and reduce overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support becomes a reality.

Because Technesis also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by Technesis. As a result of this “always-eyes-on” network monitoring 24 hours per day your company will experience an additional level of comfort and security.

Additional benefits of our Managed Care Agreement:

  1. Increased operational efficiency
  2. Reduced operating costs
  3. Cost-effective access to enterprise-level support
  4. Minimized downtime
  5. Allows your focus to be on running the business, not the technology
  6. Peace of mind from knowing that the network is monitored 24/7/365

Your Technology Solution: Technesis Managed Care

  • Fixed IT support costs to help you plan for your budget
  • First priority on service calls for Managed Care clients
  • Proactive management and maintenance of your technology infrastructure
  • Shifts all IT burden to Technesis, allowing your staff to focus on what you do
  • Technesis provides parts for three years on Technesis brand equipment bought from Technesis
  • Access to a staff of IT experts to handle every IT need
  • Unlimited phone and remote support
  • Provide scalable anti-spam protection for all email accounts
  • 24X7 electronic monitoring of servers, network, and data backups providing the ability to identify trouble before it happens
  • Scheduled visits by our technicians to come by your office on a specified day and time every month
  • Provide primary on-site and secondary offsite backup of data files inclusive of our industry leading bare-metal server restoration and disaster recovery capabilities
  • Encryption of all stored data with 256 bit encryption, at your facility, thereby guaranteeing safety and security of your data
  • Microsoft and extended 3rd party patch management
  • Antivirus and anti-malware management
  • Vendor management
  • Proactive management of desktops, server, and network assets
  • Unlimited labor required to repair desktop computers, laptop computers, and network server
  • End-user Help Desk support
  • Management of router, firewall, VPN, anti-virus, anti-spam solutions
  • Managed implementation of network operating system service packs, patches, and incremental upgrades
  • IT planning and IT strategy assistance
  • Operating system updates and hot fixes of desktops and servers
  • Adds/Moves/Changes within the facility for new and existing employees
  • Discounted rates on additional service not included in plan

Contact us for more details and pricing.